Booking your tickets
How far in advance do I need to pre-book my tickets online?
I need to cancel my booking or change the date, what should I do?
I don’t have access to the internet, how do I book a ticket?
Can I arrange a press visit?
I have bought a family ticket, valid for up to four children, why have I only received two child tickets?
I am a student outside of the UK, will you accept my student card?
I have a child under 6 – do I need to buy a ticket online for them?
I have a Blue Peter badge. How do I book my free ticket?
Do you offer an NHS or military discount?
Unfortunately we do not offer an NHS or a military discount at present.
Do English Heritage or National Trust members receive free entry?
The Roman Baths site is owned by Bath & North East Somerset Council. National Trust and English Heritage members are not entitled to free entry.
Arrival and getting here
What time do you open?
Is there parking nearby?
Is there any disabled parking provision?
How far are you from the railway/bus station?
Are there security checks on arrival?
Facilities
Are the Roman Baths fully accessible?
Can I swim at the Roman Baths?
Can I bring a pushchair to the Roman Baths?
Can I bring my bag/luggage to the Roman Baths?
How sustainable are the Roman Baths?
What is the Pump Room?
What does the admission cost include?
During your visit
How long will it take me to see everything at the Roman Baths?
Are guided tours available?
Can I take photographs?
Can I leave and return later in the day?
Can I touch or drink the water?
Can I bring my dog to the Roman Baths?
What time are the torches lit?
I have lost something at the Roman Baths, who do I contact?
What forms of payment do you accept on site?
Orders, payments and refunds
How do I know that you have received my booking?
I haven’t received my email confirmation, what do I do?
I’ve accidently booked multiple tickets online, what do I do?
My booking failed halfway through the process and it looks like I’ve been charged – what do I do?
What forms of payment do you accept online?
When will I receive my guidebook?
What is your refund policy?
